Shipping policy

We ship the SAME DAY your order is received*.

In the USA any order over $50 qualifies for free shipping. Any order under $50 is subject to a small $4.95 S&H charge within the continental USA. We reserve the right to use a graduated rate (depending on order weight for shipments to AK and HI. If a graduated rate needs to be applied the customer will be notified and asked for approval prior to shipping.

This may change at any time.

International shipping is $17 and all Customs duties are the responsibility of the receiver, we will not be held responsible for any Customs duties. Currently we are only able to ship to Canada -- no other international destinations.

All AE, APO, AP, or FPO military address orders are shipped via regular post.

We ship United States Mail. The package is insured and is trackable using our integrated online tracking system on our Web site. Business orders typically ship via FedEx.

Usually orders arrive between 2 to 4 business days from the order date. Please remember, once an order leaves our warehouse it is out of our control and the carrier is responsible for any unforeseen delays in your order's arrival, but we will do everything we can to help you get your order to you fast.

Please ensure that your address is correctly entered. We must charge you for shipping if an order must be reshipped due to an address error.

Backorders

We strive to have all ink cartridges in stock. However, on occassion our supplies run out and there may be times when an item you ordered is on backorder. If your order does contain a backordered item, we will not ship your order until all items are in stock. Unless notified separately, most backordered items are expected in stock within 3-5 business days.

*All orders received after 2:00 p.m. EST Friday and orders placed on the weekend will be shipped Monday morning.