Privacy Statement

Castle Ink is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.castleink.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact Lauren Elward at Lauren@castleink.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url=

TRUSTe will then serve as a liaison with us to resolve your concerns.

We know how much you value your privacy, so we make sure that your privacy is protected any time you're using our services. You do need to give us some personal information so we're able to process your orders and requests. However, we want you to know exactly what information we need, why we need it, and how we make sure that your information is protected. We want you to be able to enjoy your experience here safely and privately.

Information We Need From You

In order to process orders for you, we require some personal information from you when you are ordering:

• name
• e-mail address
• mailing address (to ship the order to you or to the person(s) you choose)
• billing name and address (for verification purposes only)
• credit card number and expiration date

We are the shipper for all products purchased on this Web site. From time to time we will drop ship out-of-stock items but do not forward any billing information. We use Authorize.net for credit card processing. Autorize.net will not use your information for any purpose other than processing your order. Only Autorize.net receives credit card information; it is not stored on any of our servers. We also use a third party shipping service, Google Analytics for web analytics, and Client Ready for web hosting.

We may occasionally request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and mailing address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our service.

Please note that during the checkout process you will perform the transaction on a third party domain (https://secure2.clientcart.com/checkout3.php). However, the personal information you enter when purchasing a product on our site is subject to the privacy policy of www.castleink.com.

Protecting Your Information

We use industry best practices to protect your information and your privacy. When your password or credit card number are requested on the site, we use SSL to present secure pages to protect that information. We also guarantee that every order you make at here will be 100% safe. This means that we will reimburse you for any fraudulent charges that are not covered by your bank and that result through no fault of your own from purchases made at our Web site while using the secure server.

You can tell if you are using a secure server by looking at the bottom of your browser window. In Netscape Navigator or Internet Explorer, you will see a lock icon. When the symbol is unbroken or the padlock appears to be in its closed state, the page is encrypted and therefore secure. If you wish to take advantage of the latest encryption standards, be sure you have the latest version of the browser you're using. You can download the latest version from the Netscape or Microsoft Web sites.

E-Mail Notification of New Features and Special Offers

We will notify you about new features and services on our Web site ONLY if you request to receive this information when you register. You may subscribe or unsubscribe to this notification service.

Sharing Your Information With Third Parties

At no time will we share your e-mail address with third parties for promotional purposes.

Cookies

Cookies are pieces of information that your browser receives from Web sites and stores on your computer's hard drive. Information in cookies includes preferences you select while visiting a particular Web site. For example, by storing cookies on your hard drive, you'll return to a specific Web site with the same settings you used on a previous visit.

We never save information or tie cookies to personal information such as your password or your credit card number. We do require cookies in order to manage and protect your session, and if you choose, to store your e-mail address (so you don't have to type it in every time you log in). If you have cookies turned off, you will not be able to access this service.

Log Files

Our servers store IP addresses for all connections to the service. This data is analyzed in the aggregate for administration purposes and is not linked to your personal account. Occasionally, we may use the IP logs to gather information that might help Customer Support respond to an inquiry by you about your account, but will not do so without an initial action by you.

Legal Exceptions to the Rules

We will disclose customer information to proper law enforcement authorities even though you might have sent us an e-mail requesting that we don't share your information. This information may be necessary to identify, contact or bring legal action against anyone who may attempt to cause injury to another's rights or property.

Castle Ink reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Making General Information on Groups of Our Customers Available to Other Companies

We may share very general aggregate information about our customers as a whole group with advertisers, business partners, sponsors and other third parties. For example, we might say that a certain percentage of our customers live in California, while a different percentage live in New Jersey. We use this data to customize our service offerings and content based on your needs. This data is not personally identifiable.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support via our Contact Us form located here or by contacting us by telephone or postal mail at the contact information listed below.

Notification of Changes

If at some time our privacy policy makes material changes, we will e-mail our users informing them of the new privacy policy, and if applicable, provide users with a way to opt out of any changes to the way their personal information will be used. We will also post a prominent notice on our homepage. To opt out of receiving these communications please email us at Lauren (at) castleink.com.

Staying Current With Your Information and Our Policies

We will do our utmost to keep all your information up to date, and to guard your privacy by continuously evaluating the enforcement and nature of our policies.

PHYSICAL ADDRESS

EFFECTIVE DATE 8.19.09