Lexmark Printers -- Lexmark Error Codes

22 Paper Out or Paper Jam

• Check for paper in the paper tray
• Check the size of the paper in the paper tray to see if it is the same as what the printer is set for. The printer is set for (hardware or software)
• Defective D-roller
• Debris in the paper path
• Gears not turning or broken gear
• Defective paper tray
• Broken input sensor flag
• Defective input sensor board
• Defective system cable 2
• Defective system board

23 Paper Jam
Same as 22 with these additions:

• Exit Sensor flag (Fuser)
• Exit Sensor board (Fuser)
• System cable 1

24 Invalid Manual Feed

• paper feed into the Manual feed when printer is pulling paper off paper tray
• Don't feed paper in the manual feed unless requested
• See 23

30 Open Cover

• Install Toner Cartridge
• Check the Switch activator (hangs down on left side of Top Cover)
• Check output voltages on the low voltage power supply. See Page 2-19 in the service manual
• Replace the high voltage power supply
• Replace system cable 2 (NOTE: the HVPS and system cable 2 can be checked by checking continuity across J14-5 and J14-6 and activating the switch on the HVPS)
• Replace the system board

31 Change Paper

• Paper size requested by the software is different than the installed paper
• Install the correct size paper and change size setting to match
• Software setup
• System board

31 Change Envelope

• Envelope size requested by the software is different than installed paper
• Install the correct size envelope and change size setting to match
• Software setup
• System board

35 Paper Error

• See 23

36 Load Paper

• See 23

37 Stop Command Received

• Press Start/Stop to clear
• Software setup
• Software drivers
• System board

40 System Board Failure

• Replace system board

41 Requested Font Not Available

• Install requested font and try again (font card or software)
• Software setup problem
• Defective font card
• Defective system board

42 Requested Font not Available

• See 41

43 Font Card Error

• Font card removed with power turned on. Cycle power
• Defective font card
• Defective system board

44 Font Card Error See 43

45 Downloaded Font Error

• Software setup
• Software drivers
• System board

46 Download Character Error

• See 45

47 Language Error

• Normal Mode (IBM)
• Unsupported card installed
• Defective card
• Defective system board
• Postscript Mode
• Make sure that Postscript is selected on printer and computer
• Make sure that a Postscript font card is being used
• Defective font card
• Defective system board

54 Serial Error

• Check serial configuration settings (printer and computer)
• Communication cable
• I/O card in Computer
• System board

55 Font Error

• See 45

89 Output Tray Full

• (4029-04x only)
• Remove paper from output tray
• Check flag operation
• Replace the card photo sensor
• Replace the cable
• Replace the system board

900 System Board Failure

• Remove options and try again (NOTE: when removing the Postscript board, you must replace the 2 IBM ROMs)
• If the printer now works, replace options one at a time to test them
• Replace system board
• Defective system board

910 Font Card Failure

• Reseat font card
• Defective font card
• Defective system board

9920 Fuser not up to temperature

• Check resistance of the fuser, lamp, thermofuse, thermistor
• Low voltage power supply
• There is no reliable check, other than to exchange the part out
• System cable 1: Check for continuity
• Fuser power cable: Check for continuity
• System board

921 Fuser not up to Temperature

• See 920

922 Fuser not up to Temperature

• See 920

923 Fuser Over Temperature

• See 920

930 Mirror Motor

• (not up to speed)
• Reseat cables between the print head and the system board
• Defective print head
• Defective cables
• Defective system board

931 Mirror Motor speed detect error

• See 930

932 Mirror Motor speed detect error

• See 930

940 Laser Beam detect failure

• See 930

941 Laser beam detect failure

• See 930

950 System Board Failure

• See 900

960 Memory Error

• See 900

970 Fan not turning

• Reseat cables between the fan and the system board
• Replace the fan
• Replace the cables
• Replace the system board

980 System Board Failure

• See 900

990 System Board Failure

• See 900

Reprinted with permission from laser-service.com