Printer Ink » FAQ

Frequently Asked Questions

Back to Customer Service

What is my order status?

To see your order status, log into your account and view 'order status'.

Is this site secure?

Yes! When checking out of your shopping cart, we use a Secure Socket Layer (SSL) form to ensure your security and privacy. Please read our following security guarantee:

We guarantee your credit card number cannot be accessed, stolen, or intercepted off of our Web site, server, or database. How can we guarantee this? Because your credit card is not kept on our server, in our database, or on our Web site. You can't steal what isn't there!

Most credit card companies cover all charges that result from unauthorized use of your credit card or may limit your liability to $50.00 US -- the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission Web site at www.ftc.gov.

If your credit card company holds you liable for unauthorized charges made as a result of your credit card purchase from any of our websites while using our secure server, we will reimburse you for the remaining liability, up to the maximum of $100.00 US. -- double what other companies offer!

Our methods combine the best of traditional electronic transaction security, the most sophisticated TCP/IP network and Internet web security, and a customized extended security and risk management suite built on our experience. No other real time Internet processing system offers our levels of consumer and merchant comfort.

How much is shipping? When will I receive my purchase?

In the USA any order over $39 qualifies for free shipping. Any order under $39 is subject to a small $3.95 S&H charge within the continental USA. International shipping is $17 and we will not be held responsible for any Customs duties.

We ship USPS and Fed Ex.

Shipping times are:

  • 7 business days for California
  • 5-6 business days for western states and some midwestern states
  • 4-5 business days for central north and south states
  • 3-5 business days for eastern and southeastern states

Please make sure that you enter your address correctly. We must charge you for shipping if we have to re-ship an item because of an address error.

For more information, visit our Shipping page.

How do I contact you?

Our Customer Service Specialists are available to answer your questions. For the fastest service, please us our online form located here. Please feel free to contact us.

For customers, we ask that you provide your sales number that was sent to you in the transaction report via e-mail.

If you do not have this number for one reason or another, please include your full name and the refill kits or products that you purchased and we will provide the technical support to you via e-mail.