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An Interview with Rob Houston, Product Marketing Manager - North American Resellers at Xerox
March 18, 2015
We have spoken a lot about mobile printing on our blog as watched as more and more developments have unfolded. Xerox has been a major player in mobile printing for some time, and we recently had the chance to speak to Mr. Rob Houston, Product Marketing Manager–North American Resellers at Xerox about an option that has been around for a while that some may not know about, Xerox PrintBack. The interview was conducted via email, and the transcript is here below.
1) To be clear at the outset, how is this software and app different than previously launched Xerox mobile print offerings?
PrintBack uses three components to enable printing:
2) Is this particular solution designed to be scalable? Can multiple people "print back" to the same printer? If so, is there a limit to the number of users that could share it?
If multiple people want to share an agent on a shared computer, they can do so if they also setup their app to use the same online service that the agent on the shared computer is connected to.
3) How brand-agnostic is this solution? Does it have to be a Xerox-branded printer?
4) If you can comment, how much did your membership in the Mopria Alliance influence the decision to develop this tool?
5) With the newest iOS and Android devices being among the largest released to this point, are there plans to release further updates in 2015 that are optimized for larger screens and have additional features?
6) Assuming the computer you are printing to is on, could you literally print back to your printer from anywhere in the world? Do sleep/hibernation modes on PCs and Macs impact printing ability?
The idea is that when you realize you have something you want to print on your mobile device, you can send the job right then instead of having to remember to do the print job later. The job will print when you get back to your office and turn your computer on or wake it up. PrintBack is not about printing on the go, or discovering a printer that you happen to be physically close to, or send the job to a cloud and pulling it down at a printer of choice.
7) What kinds of security measures are in place for PrintBack? Can you reach printers behind firewalls, or print to a device that requires authentication?
8) Are there any limits to file/document size for printing via either the app or the software? What are the file type extensions currently supported?
9) Is there any type of "Print Preview" available to users so they can get a sense of what the output will look like?
10) This solution appears to be an ideal fit for most businesses and people. What other developments do you think we will see in mobile printing in the next 5-10 years? Will it advance to be as ubiquitous as printing from someone's desk?