|Printer Ink » Customer Service » product guarantees|
We guarantee your satisfaction with all of our merchandise.
If you receive a defective item, please contact us immediately. We will re-ship the damaged item to you at no extra charge or issue you a full refund after you have returned the damaged product.
In addition to our 90 day Risk Free Guarantee, we also warrant to the original customer purchasing such products directly from us that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. We have to limit any claim under this warranty to the customer who purchased such product and only while such customer owns such product. The Limited Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than our company. Any claim with respect to such products where the purchaser seeks a refund of the purchase price must be made 90 days from the original date of shipment by our company.